To view all registrations linked to your account click 'Renew Annual Registrations and Manage All Registrations' on your account homepage.
Changes have been made to the Manage Registrations page which aim to simplify and improve the customer experience. For portal users who have multiple registrations, there will now only be one record displayed for each tenancy on the Manage Registrations page. The record displayed on the Manage Registrations page will be the latest tenancy record which requires action by the user. Where there are prior iterations of the tenancy record, these are accessible on a new Tenancy History page. More information on these changes can be found here.
The ‘Action’ column to the right of the screen different action buttons will be shown depending on the status of each tenancy registration.
If the tenancy’s status is 'Registered’ then the Action button will be ‘View/Edit’.
If the tenancy’s status is ‘Fee Outstanding’ then the Action button will be ‘Pay Now’.
The ‘Action’ column also has a button to end the tenancy. The use of this button will depend on the status of the tenancy registration.
Further information on tenancy statuses and what they mean can be found here.
The 'Next Registration Date' column displays when each tenancy's next registration is due. The status column will be at ‘Pending Registration' if annual registration is due.. To discover tenancies that need to be registered annually, use the 'Next Registration Date' or 'Status' columns to filter the grid.
You can sort your registrations into the following categories;
There is a black arrow that appears along the top ribbon of the grid on the Manage Registrations page, which indicates by which column the information is being sorted.
Click this arrow to remove the sort on this column and click on the column heading which you would like to sort by.
You can sort your registrations by RT/Draft Number, Dwelling, Next Registration Date, and Status by clicking the relevant column heading.
You can also use the search function to find a tenancy using the application RT/Draft Number, or the rented dwelling address.
You can use the 'Select/Unselect Page' button to select all records on the page, or the tick box to the left of each record, to select one or multiple records. This feature allows you to;
Produce a spread sheet containing all the details of the selected registrations, using the export options provided at the bottom of the page
Select records that require payment and choose to pay for multiple records in one transaction
Assign records to another user, if you are a company or AHB account administrator.