RTB Telephone Mediation
What is Mediation?
Mediation is a prioritised service provided by the RTB which has proven to be a speedy, flexible and a highly successful way to solve tenancy problems.
Mediation is a voluntary process which allows parties to discuss their case thoroughly with our independent and trained Mediators, who can facilitate a resolution using their expert knowledge of the RTB and rental legislation.
They can also explain the rights and obligations of parties and the procedures to follow around tenancies.
Mediation is carried out via telephone, so the parties do not need to talk directly to each other. The Mediator through a series of separate phone calls, will listen to both parties to gain a full understanding of the issue(s) at hand and help both parties find a mutually acceptable solution to resolve the matters in dispute.
Another RTB dispute resolution service available to the rental sector is adjudication. Adjudication is based on the evidence, and the law decides how a dispute should be resolved. Adjudication is more costly (at a cost of €30) and more time consuming than mediation. An independent Adjudicator reviews all the evidence submitted, both in by paper and orally, at the hearing and makes their decision based on this.
Success of mediation
In Ireland, the RTB was the first body to use telephone mediation as a form of dispute resolution. It has since delivered many successful dispute outcomes for parties.
In 2021, 80% of the disputes that entered mediation were successfully resolved. Parties report higher satisfaction ratings with their dispute outcomes following mediation.
There is also a higher compliance rate with outcomes when agreed through mediation compared to our other dispute resolution options.
In 2021, 85% of requests for enforcement were from 1.5% from mediation cases compared to 85% from adjudication determinations.
The RTB mediation service has already delivered proven results when parties engage in the process. These include increased customer satisfaction, faster resolution, enhanced tenancy sustainment and greater support in the early resolution of rent arrears cases.
A user-friendly online dispute application form is now available, where parties can easily choose to have their case resolved via mediation.