Registrations and Customer Services Up-date (week 23rd May 2022)

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Registration and Customer Services Up-date

The RTB continues to experience high volumes of calls, web-chat and emails with respect to registration and we apologise for delays in responding to our customers.  

Our web chat remains busy, but we are now answering more chats and we have more staff available this week, which should reduce waiting times. Web Chat is open from 9 to 5pm, Monday to Friday.  Unlike a phone call, you can save your web chat so it is a reference for you on your query.

There is a delay in responding to registration emails and we suggest that you use our WebChat channels if you are waiting for a response to the email.

We are receiving high volumes of paper registrations and tenancy up-date forms into our digital mail room. It is taking a couple of weeks to process these documents, but once we have received them, they are date-stamped and will be processed.  We have a new RTB1 paper form since April, which you can download here.  Please do not post in the old RTB1 or RTB2 forms, as these are no longer acceptable.

Account Verification

If it is the first time that you have engaged with the RTB’s new online system, there are some steps that you will need to take to verify your account.  To assist in this one-off account creation process, you may find the following information useful here. 

Remember, for verification of a landlord’s account, we require the PPS number, the Date of Birth and the name as held by the Department of Social Protection (DSP), as the verification comes through their system. Please make sure that you are spelling the name the same way as on the DSP records. Do not put in abbreviations for example 'PJ' if the name is Patrick Joseph. 

When you are putting in tenants’ details into registration forms or online, it is NOT required to present PPS number and/or Date of Birth.  You can proceed to register without this information.  Nonetheless, we would always strongly advise that you gather the PPS number of your tenant.

If you are a landlord or agent operating with a CRO number, first check check first whether your CRO number has a B or C ending before creating a new RTB account.

If you have a CRO-C number, please click through the company landlord route.

If you have a CRO-B number, please follow the instructions and go through the individual landlord route and quote your CRO-B number from there.  

Annual Registration Information

If queries relate to Annual Registration, explanatory information is available here which you may find helpful

You can only complete an annual registration from one month before the tenancy commencement date anniversary.  If you have received correspondence from the RTB, requesting that you make an annual registration, please follow through the instructions in this letter.

If you are making a new registration or an annual registration, a transition period is currently in place, meaning that any new registration or annual registration, has a window for payment up until and including 3rd August 2022.

The Customer Services Team