The RTB’s new dispute resolution online application form has encountered some difficulties while processing new applications. This impacted a small number of customers. If you submitted an application through the online application between November 4th and 22nd you may have been affected by this. We sincerely apologise for any inconvenience caused by this.
When you submit an application through the new online application, you will receive an email from the RTB confirming we have received your application. This confirmation email includes a DR number which is your case reference number.
If you submitted an application between November 4th and 22nd and did not receive this confirmation email, you may have been affected by this and should submit a new application here. We would encourage you to check your spam folder in case the confirmation email arrived there in the first instance.
If you were affected by this issue, please rest assured that your personal data was not compromised during the technical fault. Our Data Protection Officer has been informed of the event.
If you did receive an email with a DR number, then you do not need to resubmit your application and no further action is required.
We thank you for your patience and understanding during this time. Please contact our customer service agents by our webchat or call 0818 30 30 37 if you require further support.
This matter is not related to our new online registration service.
For more information on how to apply for Dispute Resolution with the RTB on the new webform, please watch our video here.