Disputes between Landlords and Tenants can be resolved with the aid of the RTB. It is important for landlords and tenants to try resolve this through open and honest communication.
Mediation is a free service offered to help landlords and tenants to resolve any tenancy related issues they may be having and to understand their rights and obligations within their tenancy. Mediation hearings are usually held through separate telephone calls and do not require parties to submit evidence.
The dispute resolution process concludes by issuing a Determination Order.