Link your Existing Registrations

This page provides guidance on how to link existing tenancy registrations to your new RTB online account.

Click on the blue links below to bring you to the different sections of this page.

Link your Existing Registrations
Data Linking Introduction
Data Linking Outcomes
Video Guide How to link an existing registration
Download Data Linking Spreadsheet

Data Linking Introduction

If you have an active tenancy registration which is not showing on the 'Manage Registrations' page of your RTB online account, you can link it by selecting 'Link to an Existing Registration' from your account homepage. Click on the + symbol below that matches your account type for further guidance.

The surname and email address on your RTB online account profile must match the information on the tenancy registration you are attempting to link to. 

There are two options that can be used to link:

Option 1: RT Number (the unique number assigned to each tenancy registration) 

  • The surname and the email address on your account profile will be automatically populated, greyed out and cannot be edited on the linking page.
  • Enter the RT number in the format RT-XXXX-XXXXXXXX 
  • If entering more than one RT number, each should be separated by a comma and no spaces. For example, RT-XXXX-XXXXXXXX,RT-XXXX-XXXXXXXX,RT-XXXX-XXXXXXXX 
  • A maximum of six RT numbers may be entered 
  • The surname and the email address on your account profile will be automatically populated, greyed out and cannot be edited on the linking page. 

Option 2: Account ID number (this is your account ID number from your previous RTB online account) 

  • The surname and the email address on your new account profile will be automatically populated, greyed out and cannot be edited 
  • Enter your account ID number from your previous RTB online account - this is a five-digit number.

Linking to an existing registration on a company account is only available to the main company account and is not available for company branches. Existing registrations can be linked by the main company account and then assigned to a branch. 

The CRO number on your RTB online account profile must match the CRO number on the tenancy registration you are attempting to link to get a match. 

There are two options that can be used to link: 

Option 1: RT Number (the unique number assigned to each tenancy registration)

  • The CRO number on your account profile will be automatically populated, greyed out and cannot be edited 
  • Enter the RT number in the format RT-XXXX-XXXXXXXX 
  • If entering more than one RT number, each should be separated by a comma and no spaces. For example, RT-XXXX-XXXXXXXX,RT-XXXX-XXXXXXXX,RT-XXXX-XXXXXXXX 
  • A maximum of six RT numbers may be entered 

Option 2: Account ID number (this is your account ID number from your previous RTB online account)

  • The CRO number on your new account profile will be automatically populated, greyed out and cannot be edited 
  • Enter your account ID number from your previous RTB online account - this is a five-digit number

As part of the account set up process for AHBs your tenancy records have already been linked to your RTB online account. 

If you have a query about linking a tenancy registration to an AHB online account, please contact AHB@rtb.ie.

Data Linking Outcomes

If the linking has been successful, you will be asked to review and accept the registration details. Once you have accepted the record(s) you will then be able to see the registration(s) listed on your Manage Registrations page. 

If the linking has NOT been successful, you will be directed to provide some additional information to enable the RTB to identify the correct registration record(s). The RTB will contact you once the record(s) has been located.

Data Linking Video Guides

Data linking - Individual Account

Data linking - Individual Account

Data linking - Company Account

Data linking - Company Account

Data Linking Spreadsheet

The RTB has developed a Data Linking Spreadsheet to assist landlords and agents who have large amounts of existing tenancies which need to be linked to their new RTB online account. This spreadsheet will allow customers to provide the RTB with the information required to link each tenancy record in one request rather than having to submit multiple requests to link to their tenancy data to their new account.

The Data Linking Spreadsheet is available to download below.

How to use the spreadsheet:

  • Download and save the spreadsheet to a location on your computer before completing the information, saving it and returning it to the RTB by email at datalinking@rtb.ie.
  • Please complete as much information as possible for each tenancy record to enable us to identify it correctly on our system and link it to your account.

Please bear in mind that existing registration records may contain different elements of information, for example;

  • the landlord or agent name may not always be uniform on all records you are trying to link to, or
  • different company information may have been provided on different records than the company details provided on your new RTB online account.

The new RTB online system does not allow this variation in data and so there may be delays in identifying and linking your registration records if this is the case.

In some instances additional verification may be required to ensure we are linking data to the correct account.

If there is any reason/s, such as the examples listed above, that you are aware of that may cause difficulties linking existing registration records to your new account, please provide this information, along with a completed spreadsheet, in your email to the Data Linking Team.

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Data Linking Spreadsheet

Download