Creating an RTB Online Account

This page provides all the information you will need on how to set up your new RTB online account.

Visual of a playground in a neighborhood
  1. I am a Landlord
  2. I am a Company Landlord
  3. I am an Agent
  4. I am a Company Agent
  5. I am a Receiver
  6. Approved Housing Bodies
  7. Student Specific Accommodation
  8. Customers using a Hotmail email address

1. I am a Landlord

To create your RTB online account as an individual landlord you will need the following information: 

  1. Your first name and last name, as is stated on your PPSN card or official identification documentation. 
  2. PPSN and date of birth. If you do not have a PPSN, you must upload an ID, passport, drivers licence or a national ID card and a utility bill showing your address is outside of the Republic of Ireland. 
  3. An email address to access your account. 

Please note, first name, surname, PPS number and Date of Birth details for any individual, used when registering a tenancy must match the information on Department of Social Protection documents (such as Publics Services cards)

To access the RTB online account system go to the www.rtb.ie homepage and click the green login button on the top right corner of the screen. Next click on ‘create individual account’ and fill in your full name, email address and password. Your new password must be at least 8 characters long with at least 1 of the following characters: uppercase letter, lowercase letter, number and a special character. Only the following special characters are accepted for passwords: ! @ # $ &  ; * -  

You will receive a verification link to the email address you have provided. Click on this link to continue with your account creation and follow the prompts to enter further details.  

You must provide your PPSN and date of birth to verify your identity. 

You are required to select your role when creating your RTB online account. You must select at least one role. Additional roles can also be added at any time.  

Next the RTB will verify your account and email you with a link to access your new RTB online account. Account verification will take up to two hours. For those without a PPSN it may take up to two business days to verify documentation such as a passport or driver’s licence.  

If there are any issues with verification, the RTB will contact you. You will be unable to register tenancies until such a time as your verification is successful. 

Here is a helpful video showing you everything you will need to know to create your RTB online account. 

 

 

2. I am a Company Landlord

To create your RTB online account as a company you will need the following information: 

  1. First name and last name of the person who will be managing the company’s RTB online account, known as the company admin.   
  2. The CRO-C number of the company. 
  3. An email address to access the company’s RTB online account. 

Is my organisation registered as either a company or a business?

If you would like to confirm if your organisation is registered as a company or a business please check out www.cro.ie

You can search the name of your organisation here: https://core.cro.ie/

Please Note:

  • If you are operating with a CRO-B you need to create an Individual Account.
  • If you are operating without a CRO number you should contact our call centre.

Are you seeking to create a foreign company account or to register tenancies where the landlord is a company that is registered either with the Central Bank of Ireland, Northern Ireland or abroad?

If so you will need to input the following information to create your account:

  • Company name
  • Company Registered address
  • Company Email address
  • Company Phone number
  • Admin users first name and surname
  • Admin users email address (please note this cannot be an email address which is already in use in our system)
  • Admin users correspondence address
  • Admin. users phone number

To access the RTB online account system go to www.rtb.ie and click the green Login button at the top right of the screen. Under Step 1 – Create an account, click ‘Company Account’ and complete the name, email address and password fields.

Your new password must be at least 8 characters long with at least 1 of the following characters: uppercase letter, lowercase letter, number and a special character. Only the following special characters are accepted for passwords: ! @ # $ &  ; * -  

You will receive a verification link to the email address you have provided. Click on this link to continue with your account creation. 

Next, you must select your company's CRO-C number from the CRO search field. If you cannot find it you will need to contact the Companies Registration Office.  

You must then select the company's role when using your RTB online account. You must select at least one role. Additional roles can also be added at any time, after you have created your account. 

Next the RTB will verify the company details and send a PIN by post to the CRO registered company address. This PIN is required to access your new RTB online account. It may take up to five business days to verify the company details and issue the PIN. 

If there are any issues with verification, the RTB will contact you. You will be unable to register tenancies until such a time as your verification is successful. 

Here is a helpful video showing you everything you will need to know to create your RTB online account. 

 

3. I am an Agent

To create your RTB online account as an individual agent you will need to provide the following mandatory information: 

  1. First and last name, as is stated on your PPSN card or official identification documentation 
  2. PPSN and date of birth. If you do not have a PPSN, you must upload an ID, passport, drivers licence or a national ID card and a utility bill showing your address is outside of the Republic of Ireland. 
  3. An email address you will use to access your RTB online account 

Please note, first name, surname, PPS number and Date of Birth details for any individual, used when registering a tenancy must match the information on Department of Social Protection documents (such as Publics Services cards)

To access the RTB online account system go to the RTB.ie homepage and click on the green Login button on the top right of the screen. Click on ‘create individual account’ and complete the details required. Your new password must be at least 8 characters long with at least 1 of the following characters: uppercase letter, lowercase letter, number and a special character. Only the following special characters are accepted for passwords: ! @ # $ &  ; * -  

You receive a verification link to the email address you have provided. Click on this link to continue with your account creation. 

You must provide your PPSN and date of birth to verify your identity.  

You are required to select your role when creating your RTB online account. You must select at least one role. Additional roles can also be added at any time.  

Next the RTB will verify your account and email you with a link to access your new RTB online account. For those without a PPSN it may take up to two business days to verify documentation such as a passport or driver’s licence.  

If there are any issues with verification, the RTB will contact you. You will be unable to register tenancies until such a time as your verification is successful. 

Here is a helpful video showing you everything you will need to know to create your RTB online account. 

 

4. I am a Company Agent

To create your RTB online account as a company you will need the following information: 

  1. First name and last name of the person who will be managing the company’s RTB online account, known as the company admin.   
  2. The CRO-C number of the company. 
  3. An email address to access the company’s RTB online account. 

Is my organisation registered as either a company or a business?

If you would like to confirm if your organisation is registered as a company or a business please check out www.cro.ie

You can search the name of your organisation here: https://core.cro.ie/

Please Note:

  • If you are operating with a CRO-B you need to create an Individual Account.
  • If you are operating without a CRO number you should contact our call centre.

Are you seeking to create a foreign company account or to register tenancies where the landlord is a company that is registered either with the Central Bank of Ireland, Northern Ireland or abroad?

If so we will need the following information:

  • Company name
  • Company Registered address
  • Company Email address
  • Company Phone number
  • Admin users first name and surname
  • Admin users email address (please note this cannot be an email address which is already in use in our system)
  • Admin users correspondence address
  • Admin. users phone number

To access the RTB online account system go to www.rtb.ie and click the green Login button at the top right of the screen. Under Step 1 – Create an account, click ‘Company Account’ and complete the name, email address and password fields.

Your new password must be at least 8 characters long with at least 1 of the following characters: uppercase letter, lowercase letter, number and a special character. Only the following special characters are accepted for passwords: ! @ # $ &  ; * -

You will receive a verification link to the email address you have provided. Click on this link to continue with your account creation. 

Next, you must select your company's CRO-C number from the CRO search field. If you cannot find it you will need to contact the Companies Registration Office. 

You must then select the company's role when using your RTB online account. You must select at least one role. Additional roles can also be added at any time, after you have created your account. 

Next the RTB will verify the company details and send a PIN by post to the CRO registered company address. This PIN is required to access your new RTB online account. It may take up to five business days to verify the company details and issue the PIN. 

If there are any issues with verification, the RTB will contact you. You will be unable to register tenancies until such a time as your verification is successful. 

Here is a helpful video showing you everything you will need to know to create your RTB online account. 

 

5. I am a Receiver

If you are a Receiver, you will be creating an account as an individual and selecting ‘Receiver’ as your role. 

To create an account as an individual you will need the following information: 

  1. Your first name and last name. 
  2. A document on company headed paper confirming you are a receiver.
  3. An email address to access your account. 

To access the RTB online account system go to www.rtb.ie and click the green Login/Register button on the top right corner of the screen.

Next click to create an ‘Individual/Business Account’ and fill in your full name, email address and password. Your new password must be at least 8 characters long with at least 1 of the following characters: uppercase letter, lowercase letter, number and a special character. Only the following special characters are accepted for passwords: ! @ # $ &  ; * -  

You will receive a verification link to the email address you have provided. Click on this link to continue with your account creation and follow the prompts to enter further details. 

Select the box to say “I do not have a PPS Number” and upload a document as described above confirming you are a receiver to verify your identity.

You are required to select your role when creating your RTB online account. As a Receiver you will select ‘Receiver’ as your role. Additional roles can also be added at any time. 

Next the RTB will verify your account and email you with a link to access your new RTB online account. Verification of uploaded documentation can take up to two working days to complete. If there are any issues with verification, the RTB will contact you. Access to online services will be limited until such a time as your verification is successful. 

6. Approved Housing Bodies

As part of our bespoke service for all Approved Housing Bodies, the RTB will create your RTB online accounts. This service will also include linking your existing registrations to your new account. Please contact AHB@rtb.ie for full information and to receive your account login credentials. 

Once you have access to your RTB online account you can avail of our online services including registering tenancies, managing registrations, creating operators on your account and assigning them tenancies.  

7. Student Specific Accommodation

The RTB online account system is not yet available for the Student Specific Accommodation providers. Any questions regarding registering of these tenancies please contact SSA@rtb.ie 

8. Customers using a Hotmail email address

Customers using a Hotmail email address will need to add the rtb.ie to their safe senders list in Hotmail to allow them to receive emails from @rtb.ie if that is the email address they use to set up their RTB online account. Click here to find out how to update your safe senders list in Hotmail.