Managing your RTB online account

This page provides guidance on how to manage your RTB online account.

Visual of a construction site

When you have successfully created your RTB online account you will have options to manage your profile. The manage profile icon is situated at the top right side of the screen. When you click on the icon you will be provided with a dropdown menu giving the options: 

  • My Profile 
  • Documents 
  • Receipts  
  • Change Password 
  • Logout  
 
My Profile 

When you click on 'My Profile' you are presented with the information entered when you created your account. Information that can be updated includes: 

  • Mobile Number  
  • Residential Address 
  • Correspondence Address 
  • User Roles 
  • Communication Preference  

If you are a company and wish to add branches click on my profile and choose Manage Branches from the drop down menu. Add the details of the branch administrator. Once you do this an email is sent to the email address you have entered for the branch administrator for them to reset their password.  

Documents 

The documents section allows you to view and download your RTB correspondence. To find a specific document you can search for it by typing key words, or the RT number in the search field at the top right side of the page. 

 
Receipts  

The receipt section allows you to view and download a receipt or multiple receipts for tenancies you have registered through your online account. To download a receipt, simply click the download button, where you can save or print a PDF. 

 
Change Password 

When you click 'Change Password' you will be prompted to enter your current password and your new password. You must confirm your new password. 

 
Logout 

When you click the logout button this will log you out of your online account. The RTB encourages you to log out of your RTB online account at the end of each session.