When you have successfully created your RTB online account you will have options to manage your profile. The manage profile icon is situated at the top right side of the screen. When you click on the icon you will be provided with a dropdown menu giving the options:
- My Profile
- Documents
- Payments
- Receipts
- Change Password
- Logout
My Profile
When you click on 'My Profile' you are presented with the information entered when you created your account. Information that can be updated includes:
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Mobile Number
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Residential Address
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Correspondence Address
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User Roles
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Communication Preference
If you are a company and wish to add branches click on my profile and choose Manage Branches from the drop down menu. Add the details of the branch administrator. Once you do this an email is sent to the email address you have entered for the branch administrator for them to reset their password.
Documents
The documents section allows you to view and download your RTB correspondence. You can search for specific documents by inputting using key words, or the RT number in the search field at the top right side of the page.
Payments
The payments section allows you to view your records that are at registration status of ‘Fee Outstanding’ status. You can select and pay for multiple records on this page.
Receipts
The receipt section allows you to view and download a receipt or multiple receipts for tenancies you have registered through your online account. To download a receipt, simply click the download button, where you can save or print a PDF copy of your receipt.
Change Password
When you click 'Change Password' you will be prompted to enter your current password and your new password. You must confirm your new password. Please note, password must be at least 8 characters long with at least 1 of the following characters: uppercase letter, lowercase letter, number and a special character. Only the following special characters are accepted for passwords: ! @ # $ & ; * -
Logout
When you click the logout button this will log you out of your online account. The RTB encourages you to log out of your RTB online account at the end of each session.
Eircode Requirement
Please note the RTB now require all tenancies to have the correct Eircode applied to the rented dwelling addressing during registration or annual registration. For more inforation on eircodes click here.