Cookie Policy

You should be aware that each time you visit the Website, general information about your visit is collected and retained.

Visual of a construction site

Cookie Policy

Overview & Purpose

The Residential Tenancies Board (the ‘RTB’) is committed to protecting the privacy of all website users and upholding our responsibilities under the GDPR and the ePrivacy Regulations 2011. You should be aware that each time you visit the Website, general information about your visit is collected and retained in the form of ‘Cookies’.

Please take the time to read this Cookie Policy as it explains how we collect, use and store Cookies and how to manage your preferences.

Please note that this policy is kept under regular review and we reserve the right to update this policy as required. The Cookie Policy forms part of our overall Privacy Policy.

Last Review Date: 05/11/2021

What is a Cookie?

A cookie is a small text file that may be stored on your computer or mobile device that contains data related to a website you visit. It may allow a website “remember” your actions or preferences over a period of time, or it may contain data related to the function or delivery of the site.

  • First party cookies are cookies set by the website you’re visiting (www.rtb.ie). Only that website can read them. In addition, a website might potentially use external services, which also set their own cookies, known as third-party cookies.
  • Persistent cookies are cookies saved on your computer and that are not deleted automatically when you quit your browser.
  • Session cookies are temporary cookies and are deleted when you close your browser.

The first time you visit www.rtb.ie you will be prompted to accept or refuse cookies. Your cookie preferences will be retained for 12 months, after which you will be asked to re-consent. Further information can be found below.

For further information on cookies visit: http://ec.europa.eu/ipg/basics/legal/cookies/index_en.htm

How do we use Cookies?

Functional Cookies: These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.

Performance Cookies: This information helps us monitor traffic on our Website, so that we can manage the Website's capacity and efficiency. It also helps us to understand which parts of this Website are most popular, and generally to assess user behaviour and characteristics in order to measure interest in and use of the various areas of the Website. This type of non-personal information and data is collected through the standard operation of our internet servers and logs as well as “cookies”.

Strictly Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. These cookies are used for functionality that is strictly necessary for services that are explicitly requested by the user for their session as per Regulation 5(5), SI 336 of 2011 (the ePrivacy Regulations).

Managing Cookies

You can change your cookie preferences at any time by navigating to the ‘Cookie Settings’, always found at the bottom of the RTB website. You can then adjust the available sliders to ‘On’ or ‘Off’, then clicking ‘Save and close’. You may need to refresh your page for your settings to take effect.

One simple way to prevent the use of cookies is to activate the facility which is available in most web browsers that enables you to deny or accept cookies. However, you should realise that some cookies may be necessary in order to provide you with certain features such as the customised delivery of certain information.

To find information relating to browser controls, visit the browser developer's website or your browser settings.

Security

The RTB takes its security responsibilities in protecting your personal data seriously and employs the most appropriate physical and technical measures, including staff training and awareness to ensure as far as possible that adequate protection is provided. 

The RTB uses industry standard methods of encryption to ensure confidentiality of all data transferred over the internet between the user’s computer and the RTB’s ICT systems. You should note that while we take reasonable precautions to safeguard information transmitted between the Website and users of the Website, we may be unable to prevent unauthorised access to such information by third parties or inadvertent disclosures of such information during transmission. This caveat applies to all websites that a user visits and not just the RTB. We use Secure Socket Layer (SSL) technology, as do all the well-known internet shopping sites, to encrypt and safeguard sensitive information transmitted (e.g PPSN, credit card details). Users acknowledge this risk when communicating with the Website. As you access relevant areas on this site, you will see the padlock in your browser’s security display indicating the transfer of all data between your browser and our site has been encrypted.

What Cookies are being used on RTB.ie?

The table below explains the cookies we use and why.

Cookie

Name

Description

Retention

Category

Live Chat

__lc_cst
__oauth_redirect_detector
__lc2_cid
__lc_cid
__lc2_cst
__livechat

This enables the user to interact with the RTB through Live Chat.

12 months

Functional Cookies

Live Chat

CASID

This enables the user to interact with the RTB through Live Chat.

Session

Functional Cookies

Universal Analytics (Google)

_gid
_gat_UA-nnnnnnn-nn
_ga

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website, where visitors have come to the website from and the pages they visited.

Read Google's overview of privacy and safeguarding data here.

12 months

Performance Cookies

Universal Analytics (Google)

_gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx

This is a cookie set by Google Analytics to build a profile of your interests and show you relevant adverts on other sites.
Read Google's overview of privacy and safeguarding data here.

12 months

Targeting Cookies

Hotjar cookie

_hjid
_hjAbsoluteSessionInProgress

Hotjar script is used on the RTB's website, Hotjar cookies are responsible for displaying the correct content to visitors without personally identifying anyone. A cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.

12 months

Performance Cookies

Hotjar cookie


_hjTLDTest

Hotjar script is used on the RTB's website, Hotjar cookies are responsible for displaying the correct content to visitors without personally identifying anyone. When the Hotjar script executes, we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains. After this check, the cookie is removed.

Session

Performance Cookies

Other performance cookies

exp_last_activity
exp_last_visit

This cookie name is associated with the website content management system Expression Engine. It tracks and records visitor activity.

12 months

Performance Cookies

Other performance cookies

exp_tracker

This cookie name is associated with the website content management system Expression Engine. It tracks and records visitor activity.

Session

Performance Cookies

Cookie Preference

OptanonAlertBoxClosed
OptanonConsent

These cookie are used to remember a user’s choice about cookies on rtb.ie
Where users have previously indicated a preference, that user’s preference will be stored in this cookie.

12 months

Strictly Necessary Cookies

Strictly Necessary

exp_csrf_token

This cookie is used by Cloudflare to identify trusted web traffic.

12 months

Strictly Necessary Cookies

Strictly Necessary

PHPSESSID

PHP session cookie associated with embedded content from this domain.

Session

Strictly Necessary Cookies

 

What cookies are used for RTB360?

The table below explains the cookies we use and why: 

Cookie  

Name 

Description 

Retention 

Category 

 Login  

SF-TokenId 

Handles the claims token (claims authentication mode). Should be configured in the SecurityConfig file 

118 minutes by default (configurable)   

Authentication 

Login 

.ASP.Net.cookies 

Full description in: https://www.progress.com/documentation/sitefinity-cms/administration-secure-cookies 

600 minutes or session(configurable) 

Authentication 

Login 

sf-prs-lu 

Saves the landing URL. 

Session 

Authentication 

Login 

sf-prs-ss 

Holds the time of first page visit. 

Session 

Authentication 

Login  

ASP.NET_SessionId   

Contains information about the browser session and enables visitors to log into the website. 

Session 

Authentication