Compliance Status 

The Residential Tenancies Board is committed to making this website accessible in accordance with European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020 - S.I. No. 358/2020 and to ensuring this website is accessible to the widest possible audience, regardless of technology or ability. 

This accessibility statement applies to rtb.ie 

The website is partially compliant with the European standard Accessibility Requirements for ICT Products and Services (based on Web Content Accessibility Guidelines (WCAG) 2.1) due to the non-compliances listed below. 

Non-accessible Content 

General Content Accessibility 

  1. Some images are missing appropriate alt text 

  2. Some headings are not marked up, are marked up incorrectly, or skip levels, or use incorrect level 

  3. Some data tables, such as on the Rent Pressure Zone Results page, do not use table heading tags 

  4. Some pages are not fully mobile responsive 

  5. Some nesting hierarchy issues are found throughout the site 

Form & Interactive Content Accessibility 

  1. Labels are missing in some cases, such as on the Rent Pressure Zone page, RPZ Calculator page and the Investigations and Sanctions form 

  2. Fieldsets are missing on the Is this page useful facility 

  3. Label targets are hidden in some cases 

  4. Aria use is incorrect on some controlling buttons 

  5. Some links open in a new window without warning 

  6. In some cases, extended descriptions are not programmatically attached to the relevant form field 

  7. Alert and status roles are not used on form error and feedback messages 

  8. Some error messages could be more specific and helpful 

  9. Some links, buttons and navigation areas would benefit from use of aria to add additional context  

Keyboard Accessibility 

  1. On the Check the Register page, the paging system, and export options are not keyboard available 

  2. On the Rent Pressure Zone page, the search button is not keyboard available 

  3. On the investigations and sanctions form, the upload buttons are not keyboard available 

  4. Focus order is poor following use of paging systems, some in-page links and some search systems 

Color Related Accessibility 

  1. There are color contrast issues with some element on the site, such as active color states, graphs, and form fields 

  2. There are focus-visibility issues on buttons, icons & form fields throughout the site 

  3. In-text link underline is often not contrast compliant 

Preparation of this Accessibility Statement 

This statement was last reviewed and updated on 10 June 2024 

This website was tested for compliance with the Web Content Accessibility Guidelines (WCAG 2.1) Level-AA in April 2024. The test was carried out by independent accessibility consultants, using the Website Accessibility Conformance Evaluation Methodology (WCAG-EM). 

Feedback and Contact Information

RTB Access Officer  

Feedback, queries and complaints about accessibility are dealt with by the RTB Access Officer,

The RTB Access Officer arranges for and coordinates assistance and guidance to persons with disabilities accessing the services we provide.   

To contact the RTB Access Officer please use any of the details listed below; 

By post:

Access Officer
Residential Tenancies Board, 
Po Box 47,
Clonakilty,
County Cork

By telephone:

0818 30 30 37 or  01 702 8100

By email:

accessofficer@rtb.ie

Section 39 Complaints Procedure

If you wish to make a complaint that the RTB has not met its obligations under the Disability Act 2005 please follow the RTB’s Section 39 Complaints Procedure as set out in the document in the download section below.

Section 39 complaints can be submitted by post addressed to S39 Complaints, RTB Access Officer, PO Box 12323, Dublin 2 or by email to S39complaints@rtb.ie

The relevant redress and complaints provisions are set out in statute in the Equal Status Act 2000 (No.8 of 2000) and the Disability Act 2005 (No.14 of 2005).  

If you wish to request content in an accessible format, please include the following detail: 

We will make all reasonable efforts to fulfil your request. We aim to respond to accessibility feedback within 5 business days and to propose a solution within 10 business days. Please note, there are certain content exemptions as set out in Directive (EU) 2016/2102.  

If you are not happy with the response to your complaint, you can ask the Ombudsman to look into your complaint. Here is contact information and guidance on making a complaint from the Office of the Ombudsman.  

Enforcement Procedures 

If you are dissatisfied about how we respond to your request or complaint, you can complain to the Office of the Ombudsman under the terms of the Disability Act 2005. 

Office of the Ombudsman, 6 Earlsfort Terrace, Dublin 2, D02 W773 
Tel: +353 (0)1 639 5600 
Email: complaints@ombudsman.ie 
Web: www.ombudsman.ie/disability-act/make-a-complaint

RTB Section 39 Complaints Procedure

179KB pdf