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Accessibility Statement 

The Residential Tenancies Board is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

This accessibility statement was prepared and published on 12 October 2023 in preparation for the launch of the redesigned RTB website on www.rtb.ie. It's important to note that while our website has been designed and developed with web accessibility as a priority, it has not undergone a formal accessibility audit since its recent deployment. However, the RTB are dedicated to ensuring accessibility and will schedule the first accessibility audit of the newly launched website by Q2 2024.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities, outlining three levels of conformance: Level A, Level AA, and Level AAA. The RTB website currently targets conformance with WCAG 2.1 level AA, following the World Wide Web Consortium (W3C) guidelines at https://www.w3.org/TR/WCAG21/ These guidelines provide crucial insights into making web content more accessible for people with disabilities, ultimately enhancing the web's user-friendliness for all.

Our website has been constructed using code compliant with W3C standards for HTML and CSS, ensuring proper display in current browsers and future-proofing it for upcoming browser versions. 

As we regularly conduct testing and accessibility auditing to maintain ongoing compliance, we may identify specific areas, modules, or templates on the website where further accessibility improvements are necessary. Our commitment remains focused on achieving and maintaining a Level AA conformance to the Web Content Accessibility Guidelines (WCAG) 2.1, providing an inclusive online experience for all users.

Compliance Status 

The National Disability Authority monitors the compliance of our website and mobile applications with accessibility requirements as set out in the Regulations. As a public sector body, the Residential Tenancies Board must keep an updated comprehensive Accessibility Statement on the compliance of our website with these regulations.

Planned accessibility improvements  

In accordance with the Regulations, the Residential Tenancies Board will take necessary measures to make our website and mobile applications more accessible by aligning them with the principles of universal design so that it can be "accessed, understood and used to the greatest extent possible by all people, regardless of their age, size, ability or disability". 

The RTB is working with our external web design suppliers, who have expertise in creating accessible websites, to improve the accessibility compliance of our websites; our application of all accessibility standards to content being published on our website; and delivering an accessibility experience for all. 

We are committed to accessibility improvements including a planned introduction of an accessible design system which will unify disjointed experiences, so everything is visually cohesive. 

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.   

Technical specifications 

This RTB website has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.  

Our website is currently compatible with the following web browsers: 

 and the following devices & OS: 

 
Feedback and contact information 

Feedback, queries and complaints about accessibility are dealt with by our Access Officer, (Residential Tenancies Board, PO Box 12323, Dublin 2; Telephone number: 0818 30 30 37 / 01 702 8100; accessofficer@rtb.ie), who provides, arranges for and coordinates assistance and guidance to persons with disabilities accessing the services we provide.  

The relevant redress and complaints provisions are set out in statute in the Equal Status Act 2000 (No.8 of 2000) and the Disability Act 2005 (No.14 of 2005). 

If you wish to request content in an accessible format, please include the following detail:

We will make all reasonable efforts to fulfil your request. We aim to respond to accessibility feedback within 5 business days and to propose a solution within 10 business days. Please note, there are certain content exemptions as set out in Directive (EU) 2016/2102. 

If you are not happy with the response to your complaint, you can ask the Ombudsman to look into your complaint. Here is contact information and guidance on making a complaint from the Office of the Ombudsman.