Accessibility Statement

Our Access Officer, Linda Ryan (Residential Tenancies Board, PO Box 12323, Dublin 2; Phone: 0818 30 30 37/ 01 702 8100;, assists persons with disabilities to access our services.

Visual of a construction site

Accessibility Statement 

The Residential Tenancies Board is committed to ensuring its website is accessible for all users and improvements are continually made for the user experience applying the relevant accessibility standards.  

This accessibility statement applies to content published on

This statement was prepared on 20/04/2022. This statement was last reviewed on 10/05/2022. 

Compliance Status 

The National Disability Authority monitors the compliance of our website and mobile applications with accessibility requirements as set out in the Regulations. As a public sector body, the Residential Tenancies Board must keep an updated comprehensive Accessibility Statement on the compliance of our website with these regulations. 

The RTB website currently conforms with the Web Content Accessibility Guidelines 2.1 level AA

The RTB was audited against these guidelines with the use of two automated tools (Lighthouse and Wave) in conjunction with deep-dive manual testing from 3 reviewers from our external web design suppliers. The World Wide Web Consortium (W3C) provides a list of web accessibility evaluation tools.  

The date of our most recent accessibility audit was 28/10/2021 and the next accessibility audit is planned for June 2022 with our aim being that accessibility audits are conducted at intervals of 6 months.  

Planned accessibility improvements  

In accordance with the Regulations, the Residential Tenancies Board will take necessary measures to make our website and mobile applications more accessible by aligning them with the principles of universal design so that it can be "accessed, understood and used to the greatest extent possible by all people, regardless of their age, size, ability or disability". 

The RTB is working with our external web design suppliers, who have expertise in creating accessible websites, to improve the accessibility compliance of our websites; our application of all accessibility standards to content being published on our website; and delivering an accessibility experience for all. 

We are committed to accessibility improvements including a planned introduction of an accessible design system which will unify disjointed experiences, so everything is visually cohesive.  

Please find below the latest areas which we are currently working to improve: 

Areas for Improvement Timeline for Improvement Comments

Homepage (

The homepage has bad value of downloadables’ paths. The folder name (Comms and Research) contains space characters which are not allowed. 

May 2022

Known issue: there is too much of a risk of updating the respective folder’s name since it includes hundreds of pdf files which are currently indexed by Google. 

Form Documents page 
(, Beginning a Tenancy (, Process page (
May 2022 Have one duplicate class
Privacy Policy 2021 page ( statement May 2022 Includes some attributes in the table that are obsolete
Registration Enforcement Form 
May 2022 Some labels' IDs need to be updated
Free Mediation page 
May 2022 Has one duplicate class and an extra closing anchor tag
Freedom of Information page ( May 2022 Has an extra closing anchor tag

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.   

Technical specifications 

This RTB website has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.  

Our website is currently compatible with the following web browsers: 

  • Firefox 
  • Safari 
  • Chrome 
  • Internet Explorer 11+ 
  • Microsoft Edge 

 and the following devices & OS: 

  • iOS 11+ iPad 
  • iOS 12+ iPhone 
  • Android v9.0+ on Google Pixel 
  • Android v7.0+ Samsung Galaxy S8 & S9 
  • Windows 8.1+ 
  • OSX 

Feedback and contact information 

Feedback, queries and complaints about accessibility are dealt with by our Access Officer, Linda Ryan, (Residential Tenancies Board, PO Box 12323, Dublin 2; Telephone number: 0818 30 30 37 / 01 702 8100;, who provides, arranges for and coordinates assistance and guidance to persons with disabilities accessing the services we provide.  

The relevant redress and complaints provisions are set out in statute in the Equal Status Act 2000 (No.8 of 2000) and the Disability Act 2005 (No.14 of 2005)

If you wish to request content in an accessible format, please include the following detail:

  • Your required format. 
  • The content you wish to receive (please include the URL of the content) 
  • Your name and email address. 

We will make all reasonable efforts to fulfil your request. We aim to respond to accessibility feedback within 5 business days and to propose a solution within 10 business days. Please note, there are certain content exemptions as set out in Directive (EU) 2016/2102

If you are not happy with the response to your complaint, you can ask the Ombudsman to look into your complaint. Here is contact information and guidance on making a complaint from the Office of the Ombudsman