Customer Charter

Visual of a construction site

The RTB’s customer service is built with the needs of the customer in mind. Ensuring customers can access information when they need it, is a fundamental RTB goal. The RTB serve a range of stakeholders, however the primary stakeholders are landlords, tenants and those working in the rental sector. In order to achieve this, the RTB provides five main channels for customers to access the information they need:

  • RTB WebChat service
  • RTB phone lines
  • Email
  • RTB website
  • RTB online portal

These channels allow the customer to find relevant information on renting in Ireland and to get answers to rental-related queries, either by themselves or by connecting directly with a customer service team member.

With the customer at the centre of the RTB’s customer service delivery, the RTB strives to continuously improve and enhance its services by listening to what the customer needs and understanding the key areas where the RTB’s customers require better information.

Please find links to the RTB’s customer charters available here: