CLICK HERE to see the RTB Freedom of Information Publication Scheme
The Freedom of Information Act 2014 (“FOI Act 2014”) is in place to ensure governmental departments and listed public bodies make the information they hold available to the public.
The FOI Act 2014 gives individuals the following rights:
1. The right to access official records held by governmental departments and listed public bodies.
2. The right to have personal information relating to them amended where it is incomplete, incorrect or misleading.
3. The right to be supplied with reasons for decisions made or taken by governmental departments and listed public bodies that affect them.
There are exemptions in the FOI Act 2014 where, due to specific circumstances, the requested information will not be released, for example to protect another individual’s privacy rights. If any exemptions apply to a request, the reasons will be provided and explained to you by the RTB FOI Unit.
How to make a request to the RTB under Freedom of Information legislation
To make a request to the RTB under the Freedom of Information legislation, please use one of the following options:
1. Download, print and complete the Freedom of Information Application Form and post the form to the RTB at: FOI Officer, FOI Unit, RTB, PO Box 12323, Dublin 2, Ireland.
2. As an alternative to the above, you may submit your request as a letter addressed to the RTB FOI Officer and post the letter to the RTB at: FOI Officer, FOI Unit, RTB, PO Box 12323, Dublin 2, Ireland.
In your letter, the RTB FOI Unit would ask that you:
• Specify that the request is being made under the Freedom of Information Act 2014
• Give as much detail as possible to support your request to enable the RTB FOI to process it efficiently
• Be clear enough so that the RTB FOI Unit understand what records are being requested.
• Where you are seeking personal information, you will be required to supply the appropriate photographic identification with your request e.g. copy of driving licence.
• Include your return address and contact details so a member of the RTB FOI Unit can contact you to assist you and/or comply with your request.
Note: The RTB is not required to search for or provide non-personal records created on or before 21 April 2012. This does not apply to requests for personal information.
Please contact the RTB FOI Unit if you require any assistance in making a request under the FOI Act 2014 via post at: FOI Officer, FOI Unit, RTB, PO Box 12323, Dublin 2, Ireland or contact the RTB FOI Unit by telephone at 01 702 8100 or 0818 303037 and request to speak with the FOI Officer.
What type of records can be requested under Freedom of Information?
Records can be in various formats, including but not limited to: paper documents (including maps and plans), information held electronically (on computer) and audio-visual material.
How is a Freedom of Information request processed by the RTB?
The RTB FOI Unit will issue an acknowledgement letter to you within 10 working days (excluding Public Holidays) of your request being received. The next stages of the process will be clearly explained in this acknowledgement letter.
A decision regarding your request will normally be issued by the RTB FOI Unit within 20 working days of the receipt of your request.
In some cases, an extension of time may be necessary to complete the decision. If this occurs while processing your request, the RTB FOI Unit will contact you and explain this requirement.
Can a decision be appealed?
Yes. If you would like to appeal the decision made, you can do so by sending a request by letter to the RTB FOI Unit asking for an internal review of the decision and post this letter to the RTB FOI Unit at: FOI Officer, FOI Unit, RTB, PO Box 12323, Dublin 2, Ireland.
An internal review fee of €30 (€10 for medical card holders) is applicable when appealing a decision and this fee is to be sent with your written submission to the RTB FOI Unit at: FOI Officer, FOI Unit, RTB, PO Box 12323, Dublin 2, Ireland.
Please see our FOI Fees and Payment Methods section below for more information.
The appeal process will involve a full reassessment of your original FOI request at a more senior level.
If, after the internal review, you are unsatisfied with the decision and you would like to appeal again, your appeal should be directed to the Office of the Information Commissioner.
Fees and Payment Methods
There is no charge for submitting a request. In respect of non-personal requests, other charges may be applied for the time spent finding records and for any reproduction costs incurred by the RTB FOI Unit in providing you with the material requested (search, retrieval and copying charges).
Where the cost of search, retrieval and copying is less than €101, no fee is charged.
Where the cost of search, retrieval and copying is greater than €500 but less than €700, a maximum charge of €500 applies.
Where the cost of search, retrieval and copying is greater than €700, the RTB FOI Unit can refuse to process the request. Details of actual charges relating to your request will be notified to you in writing.
List of Fees
• There is no charge for submitting a request.
• Search and Retrieval – €20 per hour (for requests that exceed the €100 minimum in terms of search, retrieval and copying), subject to the ceilings mentioned above.
• €0.04 per sheet for a photocopy.
• Internal review fee €30 (€10 for medical card holders).
• Appeal to the Information Commissioner €50 (€15 for medical card holders). Please go the Information Commissioner’s website for guidance on this appeal and applicable fee.
1. There is no charge if the records concerned contain only personal information relating to the requester, unless there are a significant number of records.
2. If you are claiming a reduced application fee, the request must be accompanied by the Medical Card registration number and your consent to the verification of these details with the Health Service Executive.
3. A full list of fees is available on request.
• Postal Order
• Bank Draft
Postal Orders, Cheques and Bank Drafts should be made payable to: The Residential Tenancies Board.
Related Documents and Useful Links
For further information on Freedom of Information, please find some useful links below:
Freedom of Information Act
Office of the Information Commissioner
Freedom of Information Central Policy Unit
Irish Statute Book
For further queries on Freedom of Information in relation to the Residential Tenancies Board you can contact us by telephone at 01 702 8100 or 0818 303037 and request to speak with the FOI Officer or via post at FOI Officer, FOI Unit, RTB, PO Box 12323, Dublin 2, Ireland.
Several sections of this website outline certain aspects of the FOI Act 2014. By doing this the RTB hopes to assist the public in making an FOI request. These pages are intended as a non-technical guide to certain aspects of the FOI Act 2014. They do not represent a legal interpretation and should not be taken as a definitive representation of anything contained in the FOI Act 2014.