Requirements for submitting a Dispute Resolution Application
To help us process your application and resolve the issues with your tenant or landlord, please ensure that the information provided in your application is accurate and complete and that documentation supporting your claim is included.
In order to avoid any delays with the processing of your claim we would encourage you to read the below information for details on:
* Types of tenancies over which the RTB does not have jurisdiction and which may be referred to the courts instead;
* Additional documentary evidence required by the RTB in certain categories of cases;
Before you apply for dispute resolution
* Have you communicated with the respondent parties in view of reaching an agreement?
* Are you aware of your rights and obligations as a Landlord or a Tenant?
* Are you clear on the outcome you wish to achieve and are in a position to produce sufficient supporting evidence?
* If your dispute is in relation to rent/overholding, are the notices served by you compliant with the requirements of the Residential Tenancies Act?
* Do you have the current and correct details of the Landlord or Tenant who will become the Respondent in your case?
Before submitting an application online you will need the following to hand:
1) Applicant’s details:
Please state your full name and address. If you are a representative submitting a case on behalf of your client, please state your client’s name in the Applicant field and use the Representative section to complete your details. Only Landlords, Tenants and Third Parties (neighbours affected by anti-social behaviour of tenants in rented dwelling) can be named as the Applicant.
Applicant Landlord?: You will be required to provide the tenancy registration number relating to the tenancy under dispute. If the tenancy has been in existence for 4 years and more, two or more tenancy registration numbers will be required. If you are unsure if the tenancy has been registered with the RTB, please contact the Registrations Section of the RTB by email to email@example.com or by phone 01 7028100 or 0818 303037.
2) Respondent’s details:
Please state the full name and address of the Tenant or Landlord. If you are a Tenant and the name of your Landlord is not known to you, please state “Unknown” in the Respondents section of the application. If the details of the Landlord’s Agent are only available please provide same in the Representative section of the application.
Address for service of RTB notices: All RTB notices must be served by post. If the current address of the respondent in your case is not available to you, the RTB may be unable to process your dispute. An address provided by you for the respondent must be their current address of residence. If an address for service is not provided by you, and the RTB is unable to locate an address for the respondent parties, your case will not be heard.
3) Decide on the preferred method of dispute resolution:
Telephone Mediation: This is the simplest and most efficient option. The aim of Mediation is to give both parties a shared understanding of the problem so they can work towards reaching a mutually satisfactory resolution of the matter. The independent trained Mediator helps both sides of the dispute to reach an agreement. The RTB now offer Telephone Mediation as a convenient way to address disputes quickly and effectively. Telephone Mediation is done at a time convenient to you on the phone when a Mediator will work with you separately from the other party to reach a mutually acceptable resolution over a usually short period of time. Our Telephone Mediation service adds to the ease of Mediation as it is convenient. Most disputes are resolved quickly and without hassle as you only deal directly with the Mediator. If the Mediation is not successful, one or both parties can apply to have the dispute dealt with by a Tenancy Tribunal. Mediation Hearings can also be arranged at the applicants request.
Adjudication: At Adjudication, both parties present their evidence at a hearing to an Independent Adjudicator who makes a determination on the issues in dispute where no agreement can be reached. The Adjudicators decision is binding unless there is an appeal to a Tenancy Tribunal.
4) Rented dwelling under dispute:
Please provide the correct and full address of the dwelling under dispute.
If relevant, please provide the details of your representative and/or the representative of the respondent in this section.
6) Payment details:
There is no fee for Mediation. An application to the RTB for resolving a dispute via Adjudication costs €15 if the application is made online and €25 if the application is sent in by post. The RTB will not process your case unless the above fee has been paid.
Payment can be made by Credit/Debit Cards, Cheques, Postal Orders or Bank Drafts.
7) Supporting documentation and Submission of evidence:
Please upload any relevant supporting documentation to your case. Before you submit any evidence, it is important to note that this documentation will be copied in full to all parties and the appointed Adjudicator / Mediator. Third Party applicants should note that the documentation will be provided to the tenant of the neighbouring dwelling. It is a matter for each party to delete or redact any confidential information such as addresses, bank account details, phone numbers etc.
Original documentation should not be submitted as it will not be returned to you. Please submit copies in advance of your meeting and make original documentation available on the day. Documents should be submitted online, via email to firstname.lastname@example.org or by post in single batch and no later than 5 days in advance of the hearing date.
We cannot currently accept video/audio evidence online. Where same is submitted by post the onus is on the party submitting the evidence to bring the necessary equipment with them to a hearing in order that the evidence can be played.
Please read our guide to evidence which provides information on the types of evidence that may support your case
Notices of termination must be forwarded for all cases referred in respect of:
* Invalid Notice of Termination
* Overholding or Rent Arrears & Overholding
* Notices of Rent Increase must be submitted in all cases referred in respect of Rent more than market rate.
Tenants, please note that rent should continue to be paid pending the resolution of a dispute before the RTB.
Landlords, the onus is on the landlord to maintain and produce proper business records to justify the retention of a tenant’s deposit. Please read our Frequently Asked Questions for further information on the dispute resolution process.