- On arrival, take note of any damage to the property.
- Check the inventory of items to see if everything is accounted for.
- Photograph the property as a record of its condition.
- Once you have done these things, both parties should confirm their accuracy so that neither one can claim otherwise at a later date.
If a problem does arise, discuss problems promptly. Keep lines of communication open, listen and be respectful to each others’ requirements. Make any requests in writing and keep records.
If you are unable to resolve the dispute then you may have to take your case to the RTB.