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Landlord Checklist Dispute Prevention

  • Know your rights and responsibilities. Learn more here.
  • Check prospective tenants’ references before renting out the accommodation.
  • When accepting deposits, provide a receipt for the tenant.
  • A lease should contain the rights and responsibilities of both parties.
  • If a lease agreement is used, give a copy to the tenant and explain the contents.
  • Create a list of the contents and condition of all items in the property and get the tenant to sign this to confirm their agreement. Check every plumbing fixture, light switch, cupboard door, and appliance to make sure they all work properly. If repairs are necessary, both parties should discuss whether the landlord will make the repairs before the tenant moves in.
  • Take photos or video tape recordings of the rental unit before tenant moves in.
  • Show new tenants around the property and make sure they know how the appliances work and are familiar with the arrangements for disposing of the household and garden rubbish. 
  • Provide a rent book for the tenant and make sure that all payments are recorded in it, whether rent or other charges, if there is no written lease.
  • Every three months, ask the tenant if everything is satisfactory and if so, have them to sign a statement confirming this, dated accordingly.
  • If a tenant reports a problem, deal with it as soon as possible and give them regular updates about the efforts you are making to resolve it.
  • If there is a problem on either side, make sure to notify the other party immediately and be open and honest in all your dealings.
  • Keep copies of any correspondence and make notes of conversations about any problems.  The landlord should keep a copy of the repair request and note when and how the problem was repaired.
  • If a problem does arise, discuss problems promptly. Keep lines of communication open, listen and be respectful to each others’ requirements.  Make any requests in writing and keep records.
  • If you are unable to resolve the dispute then you may have to take your case to the RTB.