Reach us by post
All postal correspondence should be directed to:Residential Tenancies Board,
Po Box 47,
County Cork. An Bord Um Thionontachtai Conaithe,
Bosca Po 47,
Cloich Na Coillte,
The website enables RTB customers to access information and advice via our website or over the phone. A priority for the RTB is to improve access to information on rights and responsibilities, and the services provided by the RTB.
The RTB has made the decision to temporarily suspend our webchat service, effective from 25 August 2022. Webchat, while an efficient channel when dealing with straightforward queries, is not equipped to deal with the volume or complexity of the current queries received. By temporarily pausing the service it will increase the number of staff answering phones and emails and provide a more effective and efficient service for our customers.
This is a temporary measure during which the RTB will monitor the situation as part of our commitment to enhancing our customer service.