Contact Us

You can contact us by phone or email

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Reach us by phone or email only (please note our head office and Cork contact centre are not open to members of the public). We can be contacted anytime between 9am to 5pm. 

You can call us on 0818 30 30 37 or 01 702 8100.

All calls are charged at local rates.

Please check with your provider and the bill payer before dialing.

Reach us by post

All postal correspondence should be directed to:

Residential Tenancies Board,
Po Box 47,
Clonakilty,
County Cork.
An Bord Um Thionontachtai Conaithe,
Bosca Po 47,
Cloich Na Coillte,
Contae Chorcai.

Email us

If you have a query about registering a tenancy, please contact the Registration Unit by emailing registrations@rtb.ie

If you would like to inform the RTB that a tenancy is not registered, please contact the Registration Enforcement Unit by emailing enforcement@rtb.ie

If you have a query related to Student Specific Accommodation, please email ssa@rtb.ie

If you have a query about Dispute Resolution, applying for Dispute Resolution or a dispute case, please email disputes@rtb.ie

If you have a query about appealing a case and Tribunal-related queries, please email tribunals@rtb.ie

If you need support or have a query on how to enforce a Determination Order, please contact the Determination Order Enforcement Unit at enforceorder@rtb.ie

If you have information about an alleged instance of Improper Conduct, contact the Investigations and Sanctions Unit at investigations@rtb.ie

If you are a journalist and have a media query, please contact the Communications team by emailing media.queries@rtb.ie 

If you have a research-related query about the RTB or rental sector, please email research@rtb.ie

If you have a query about Data Protection, please email data.protection@rtb.ie

If you, or someone you know, have a disability and need assistance to access our services, please contact the RTB's Access Officer at accessofficer@rtb.ie

Freedom of Information - Send your request by post to the FOI Officer, FOI Unit, RTB, PO BOX 12323, Dublin 2; or by email foi@rtb.ie

If you have a formal complaint to make to the RTB, please read the RTB Customer Charter which provides further detail on the process. 

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The website enables RTB customers to access information and advice via our website or over the phone. A priority for the RTB is to improve access to information on rights and responsibilities, and the services provided by the RTB.

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Temporary suspension of webchat service

The RTB has made the decision to temporarily suspend our webchat service, effective from 25 August 2022. Webchat, while an efficient channel when dealing with straightforward queries, is not equipped to deal with the volume or complexity of the current queries received.  By temporarily pausing the service it will increase the number of staff answering phones and emails and provide a more effective and efficient service for our customers.

This is a temporary measure during which the RTB will monitor the situation as part of our commitment to enhancing our customer service.